Häufig gestellte Fragen - Aqua&Soul

Frequently asked questions





  • Categories
  • Our swimming pools
  • Organisational and booking referred questions
  • Organisational matters and questions during the course period
  • Baby- & Infant swimming classes
  • Children swimming classes
  • Vouchers
  • Lost & Found
Our swimming pools
Our pools are subject to strict health surveillance by the health authorities. This prescribes us a certain minimum amount of chlorine, so that we can keep our high water quality. Because our high fresh water addition the chlorination is lower than in public swimming pools. Our pools are checked monthly (unannounced) by Stadtwerke München.
For children, 34 ° C is the temperature at which the muscles are relieved of unnecessary tension, as this temperature is neither too cold nor too warm.

Each of our pools caters to the needs of babies, toddlers and families. There are changing tables, playpens, nursing cafés (with microwave and bottle warmers) and rooms to relax. Tummy-Tubs and high chairs are located in the showers to allow the parents to take a carefree shower.

Organisational and booking referred questions

The easiest way to handle your request is to fill in our contact form. You can only reach our answering machine when calling us, as we are talking to our customers very often. Just leave a message, your call is stored with us and we will call you back as soon as possible.

We will find the according course for you and your child depending on their age and stage of development. Therefore we need the date of birth of your child / your children.

To get a good impression of our courses, we can help find a suitable lesson which you can watch from outside the pool and / or go swimming at our pool in Oberföhring on Sundays (except holidays) from 3pm to 8pm (open swimming hours). For this you just buy a ticket at the pool. Usage of our pool with toys and sauna is included. This often gives a good insight into how your child feels in our pool and surroundings. However, since it is best for our children to swim together in a set group, trail lessons in the water would add a lot of trouble to the class. Therefore, this possibility does not exist. Even after an hour, it is difficult to assess whether your child will generally feel comfortable in the class. It may take up to three hours for your and your child to "arrive" in the water. Our instructors have a lot of experience integrating your children. In consultation with your course instructor, we will definitely find a solution after three lessons, if it may not work out.

As the groups are classified according to the age or stage of development of the babies or toddlers, we have not specified exact course times on our website. We offer classes from Monday through Sunday, and each day the appropriate group for your child swims at a different time. Morning course times are between 9 am and 1.:30 pm, afternoon course times between 1.:30 pm and 6.:45 pm, and evening course hours between 6.:15 pm and 9.:00 pm. Courses start every 45 minutes during these times.

  • Yes, our courses are also held during the holidays - except during the Christmas holidays (1 week) , as well as in the last two weeks of August, our swimming pools are closed.
  • No, our courses do not take place on public holidays.

If both siblings are able to walk independently and safely, they may swim in a course together. However, we do recommend an age-appropriate course for each child.

Yes, we have different sibling discounts:

  • If you book a course for two children at the same time (the courses must overlap for at least 1 day), you will receive a discount of 20% on the cheaper course fee.
  • If you book a course for 3 children at the same time (the courses must overlap for at least 1 day), you will receive a discount of 20% off the second cheapest course and a discount of 50% off the cheapest course.

For most of our courses (exceptions: baby massage and online courses), we offer a maximum of two flexible hours, either to be cancelled before the contract is signed or as an option to charge a booked follow-up course.

A deduction of up to two missed course hours from the invoice of a follow-up course is possible for all water and land courses (except baby massage). The online courses are not included here.
If a follow-up course is not booked, the missed hours expire or can be credited for a period of 3 months from the end of the course until the next contract is signed. A refund is not possible.

Alternatively, a maximum of two course dates can be deducted from the invoice of course to be booked before conclusion of the contract. After conclusion of the contract, however, no further deduction is possible.

A combination of an hour cancelled before conclusion of the contract and an hour to be deducted from the following course invoice due to absence from the prior course is also possible.

Organisational matters and questions during the course period

No, you do not have to. Your course instructor will note on the list of participants that you were not there on the respective course day and then, after the end of the course and after consultation with the office (via e-mail), you can catch up this lesson.

For most of our courses (exceptions: baby massage and online courses), we offer a maximum of two flexible hours, either to be cancelled before the contract is signed or as an option to charge a booked follow-up course.

A deduction of up to two missed course hours from the invoice of a follow-up course is possible for all water and land courses (except baby massage). The online courses are not included here.
If a follow-up course is not booked, the missed hours expire or can be credited for a period of 3 months from the end of the course until the next contract is signed. A refund is not possible.

Alternatively, a maximum of two course dates can be deducted from the invoice of course to be booked before conclusion of the contract. After conclusion of the contract, however, no further deduction is possible.

A combination of an hour cancelled before conclusion of the contract and an hour to be deducted from the following course invoice due to absence from the prior course is also possible.

Photographing and filming with any terminal is not permitted. Please read our terms and conditions.

At regular intervals our photographer passes all courses. Afterwards the pictures will be sent to you for viewing and ordering.

Up to two weeks prior course start the cancellation is free of charge, after that it amounts to the cost of one lesson. If the cancellation is made after the beginning of the course, the full amount is to be paid. The cancellation must be send via post or e-mail.

You can find registration lists in all our pools. Just put down your child`s name there.

Alternatively to the list, you can also register by email in the office. Please note that we can not guarantee you a course place. If you register early (at the middle of the of the running course) you have good chances. Especially with children`s swimming lessons and the weekend courses for baby and toddler swimming, it is advisable to sign up very early for the next course - or even book two courses in advance.

Baby- & Infant swimming classes

To get a good impression of our courses, we can help find a suitable lesson which you can watch from outside the pool and / or go swimming at our pool in Oberföhring on Sunday (except holidays) from 3pm to 8pm (open swimming hours). For this you buy a ticket at the pool. Usage of our pool with toys and sauna is included.

As the groups are classified according to the age or stage of development of the babies or toddlers, we have not specified exact course times on our website. We offer classes from Monday through Sunday, and each day the appropriate group for your child swims at a different time. Morning course times are between 9 am and 1:30 pm, afternoon course times between 1.:30 pm and 6.:45 pm, and evening course hours between 6.:15 pm and 9.:00 pm. Courses start every 45 minutes during these times.

For your child, you only need a pair of bath or short cotton trousers, which closes well on the legs. Textile bathing pants, which have an additional insert or padding inside, are also good. For environmental and hygiene reasons, we ask you to refrain from disposable swim diapers - these offer little more "protection", are often treated with unhealthy adhesives and then produce too much garbage.

For you, you need the same as for a normal visit to a swimming pool. Flip flops are not sufficiently slip-resistant for a indoor pool visit with your child on the arm! Please take something to eat! Because after bathing the little as well as the big ones will be very hungry for sure! For all babies who are still breast-fed, we definitely have enough rooms for it (nursing café, rest rooms) to be able to enjoy their meal undisturbed. We also have a microwave and a bottle warmer in our nursing café.

No. You do not have to bring water wings or other swimming aids. We have all kinds of swimming aids in our pools.

There may be a total of two accompanying persons in the water. These are included in the course fee. (e.g. Mum and Dad or Dad and Grandmother etc.)

Children swimming classes

Congratulations and we are also very proud!

Now it is important to practice a lot with your child. The next course you can book is our “Pirate Course". The pirate course focuses on technique and endurance.

Congratulations to your child!

But why the hurry? In the pirate class, the requirements are much higher, so why not give your child the opportunity and the time to continue gaining positive experiences and additional practice in the "normal" course? Your child is now a role model for the others in the class. They should enjoy this feeling! A change during a current course period can be difficult. Our instructors promote each child individually and prepare it for the pirate course.

No, sorry that will not work. The only requirement that children have to meet to participate in our Children`s Swimming Lessons is the minimum age of 4.5 years.

Vouchers

See main menu vouchers

Lost & Found

Each of our pools has a treasure chest and you can either look for your belongings in the treasure chest during the next lesson or during the opening hours. Ask your course instructor or write an email to our office if you couldn`t find your lost belongings.

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